ShipHero Review
Quick answer
If you're looking for a 3PL, ShipHero no longer sells fulfillment under its own name. In August 2024 ShipHero spun its fulfillment business out as LVK Logistics, and shiphero.com/fulfillment now redirects to lvk.com. LVK runs about six North American warehouses on ShipHero's WMS and suits apparel, CPG and electronics brands. ShipHero itself is now warehouse management software for brands and 3PLs that run their own warehouses. Neither publishes fulfillment pricing.
Key takeaways
- ShipHero spun off its fulfillment business as LVK on August 13, 2024; ShipHero's former COO, Maggie Barnett, became LVK's CEO.
- LVK still runs on ShipHero's WMS, so the software experience is the same.
- LVK says it has six warehouses across North America; FreightWaves reported seven at the time of the spin-off.
- ShipHero's software has a 3.8 on Trustpilot (612 reviews, Sept 2026); that score reflects the WMS, not LVK's warehouses.
- LVK's named clients include Orthofeet, The Chosen and Hulken.
LVK Logistics (formerly ShipHero Fulfillment) at a glance
| Headquarters | Not published |
|---|---|
| Warehouses | Garnerville, NY · Allentown, PA |
| Specialties | DTC, B2B / wholesale, Apparel |
| Integrations | Not published |
| Order minimum | Not published |
| Published pricing | Quote only |
| Contract | Not published |
Sources: lvk.com, freightwaves.com, shiphero.com (checked 2026-09-27)
Is ShipHero a 3PL or software?
Today, ShipHero is software. It sells a warehouse management system (order and inventory management, picking and packing, returns, carrier rate shopping, labor management) to two groups: brands running their own warehouses, and 3PLs serving multiple clients.
Until August 2024, ShipHero also ran its own fulfillment centers. It then spun that business out as LVK Logistics. The name comes from the Roman numeral LV (55), for its first center at 55 Railroad West in Garnerville, New York, and K for kaizen, per FreightWaves. The fulfillment URL on ShipHero's site now redirects to lvk.com.
So: if you want someone to store and ship your orders, you're evaluating LVK. If you want software to run your own warehouse, you're evaluating ShipHero.
Who is LVK (ShipHero fulfillment) for, and who is it not for?
Good fit:
- Apparel, CPG and electronics brands, the three categories LVK names.
- Brands that need lot and serial tracking, which LVK lists.
- DTC plus wholesale brands wanting dedicated on-site operations teams.
- Brands that already like ShipHero's software and want a 3PL that runs on it.
Not a fit if:
- You need published pricing; LVK doesn't disclose rates or minimums.
- You need warehouses outside the US and Canada.
- You sell heavy or bulky products; LVK doesn't list that specialization.
- You want the 3PL and the software to be the same company for accountability; since 2024 they're separate businesses.
How much does ShipHero or LVK cost?
- LVK fulfillment: pricing and minimums aren't disclosed on its site; it's quote-based.
- ShipHero WMS: its brand WMS page doesn't list prices and directs you to a demo.
For a fulfillment comparison, the useful exercise is to get an LVK quote on the same order profile you send to ShipBob or ShipMonk. See ShipBob vs ShipHero and ShipMonk vs ShipHero.
What are LVK's strengths and limitations?
Strengths
- Runs on ShipHero's WMS, which ShipHero says powers warehouses handling over 100 million shipments a year.
- Lot and serial tracking, white-glove account management and dedicated on-site teams, per LVK.
- Focused categories (apparel, CPG, electronics) rather than trying to serve everyone.
Limitations
- Small network compared with ShipBob or Stord: about six warehouses, with only Garnerville, NY and Allentown, PA named in our dataset.
- No public pricing, minimums or contract terms.
- As a company formed in 2024, it has a short independent track record, though the operations predate the spin-off.
Is ShipHero legit? Complaints and reputation
Both businesses are real and operating. Public signals as of September 2026:
- ShipHero on Trustpilot: 3.8 (612 reviews, Sept 2026). Reviewers praise the WMS feature set and some individual support staff; complaints focus on slow support responses, particularly outside the US (Trustpilot). These reviews are mostly about the software.
- LVK: its homepage claims a 4.6 average across Shopify, Trustpilot, G2 and Capterra with 120+ five-star reviews combined. That's the company's own aggregation, not an independent score.
- Spin-off: documented by FreightWaves in August 2024 (FreightWaves).
What are the best ShipHero (LVK) alternatives?
| If you want… | Consider | Compare |
|---|---|---|
| A much larger multi-node network | ShipBob | ShipBob vs ShipHero |
| International nodes and hazmat | ShipMonk | ShipMonk vs ShipHero |
| Import + fulfillment on one platform | Flexport | Flexport review |
| Enterprise omnichannel with owned WMS/OMS | Stord | Stord review |
Frequently asked questions
Does ShipHero still offer fulfillment?
Not under the ShipHero name. Its fulfillment business became LVK Logistics in August 2024, and shiphero.com/fulfillment redirects to lvk.com.
Who owns LVK Logistics?
LVK was spun out of ShipHero in August 2024 and is led by CEO Maggie Barnett, formerly ShipHero's COO. The sources we checked don't detail its ownership structure beyond the spin-off.
Where are LVK's warehouses?
LVK says it has six warehouses across North America. Named sites in our dataset include Garnerville, New York (its first center) and Allentown, Pennsylvania.
Is ShipHero a WMS?
Yes. ShipHero sells warehouse management software to brands with their own warehouses and to 3PLs, and LVK runs on it.
Is ShipHero good for 3PLs?
ShipHero's WMS page says it's built for 3PLs handling multiple clients as well as brands running their own warehouses. On Trustpilot, users rate the product well but report slow support at times.