Rush Order Review
Quick answer
Rush Order is a good 3PL for consumer-electronics, hardware and crowdfunded brands that need more than pick and pack: assembly, firmware flashing, battery testing, serialization and refurbishment, plus inventory positioned in the US, Europe, Asia and Australia. It's a privately held company in Gilroy, California that has done order fulfillment since 1989, and it says it runs 13 locations. Clients named on its site include PopSugar, Reebok, The North Face and Square. Pricing is quote-only. It's not the obvious pick for a small US-only apparel or beauty brand that wants a published rate card.
Key takeaways
- Rush Order was co-founded by Jim Chapman and Doris Kanemura, began as a software company and moved into order fulfillment in 1989.
- It says it runs 13 fulfillment locations across four continents, including California, Ohio and New York in the US.
- Its technical services include assembly, firmware flashing, battery charging and testing, serialization and refurbishment.
- It integrates with Kickstarter and Indiegogo, plus EDI to Target, Walmart and Best Buy.
- Pricing and minimums are not published (Sept 2026).
Rush Order Inc at a glance
| Headquarters | Gilroy, CA |
|---|---|
| Warehouses | San Diego, CA · San Francisco Bay Area, CA · OH · NY · Canada · United Kingdom · Netherlands · China · Japan · Hong Kong · Malaysia · Singapore · Sydney, Australia |
| Specialties | DTC, B2B / wholesale, Retail EDI, Kitting, International, Returns |
| Integrations | shopify, woocommerce, netsuite, amazon, walmart, target, best buy, kickstarter, indiegogo |
| Order minimum | Not published |
| Published pricing | Quote only |
| Contract | Not published |
Sources: rushorder.com, rushorder.com (checked 2026-09-27)
Who is Rush Order for, and who is it not for?
Good fit:
- Consumer electronics and hardware brands that need work done on units before they ship, such as firmware flashing, battery charging and testing, serialization, assembly and refurbishment of returns.
- Kickstarter and Indiegogo campaigns that need backer fulfillment followed by ongoing ecommerce and retail.
- Brands selling in several regions at once that want stock in the US, Canada, the UK, the Netherlands, Asia and Australia under one provider.
- Brands that supply big-box retail: Target, Walmart and Best Buy are named EDI partners.
- Brands that want outsourced customer service alongside fulfillment.
Not a fit if:
- You want published pricing to compare before a call.
- You're a small, simple DTC brand that doesn't need technical services; you may pay for capability you won't use.
- You need cold chain or heavy-freight handling; neither is listed among its services.
How much does Rush Order cost?
Rush Order doesn't publish pricing or minimums; it quotes each client (Sept 2026).
| Fee | Rush Order |
|---|---|
| Pick and pack | Quote only |
| Storage | Quote only |
| Receiving | Quote only |
| Setup / onboarding | Not published |
| Minimum | Not published |
| Contract term | Not published |
| Technical services (assembly, flashing, refurbishment) | Quoted per project |
| International (DDP, Section 321) | Quoted |
For hardware brands, the per-unit labor on technical services can outweigh pick and pack, so get those line items quoted separately. If you use Section 321 or DDP shipping, ask exactly which duties, taxes and brokerage fees are included in the landed price.
What services and integrations does Rush Order offer?
From Rush Order's homepage (Rush Order):
- Fulfillment: DTC, omnichannel, B2B2C, retail dropshipping, subscription boxes, merch, and TikTok and YouTube fulfillment.
- Amazon: FBA prep and Seller Fulfilled Prime support.
- Technical services: assembly, refurbishment, firmware flashing, battery charging and testing, serialization.
- Inventory control: lot tracking and expiration-date tracking.
- Value-added: kitting, custom packaging, shrink wrapping.
- Returns: reverse logistics and refurbishment.
- Cross-border: Section 321 fulfillment and DDP services.
- Customer service: outsourced support.
- Integrations: Shopify, WooCommerce, NetSuite, Celigo, Amazon, Kickstarter, Indiegogo, and EDI with Target, Walmart and Best Buy.
- Software: a proprietary client dashboard.
It claims 99.99% shipment accuracy and 99.9% on-time fulfillment.
Where are Rush Order's fulfillment centers?
Rush Order says it has 13 locations on four continents. Its About page lists (About Rush Order):
| Region | Locations named |
|---|---|
| United States | California (San Diego, San Francisco area), Ohio, New York, Texas |
| Canada | One location |
| Europe | Netherlands; United Kingdom |
| Asia | China, Japan, Hong Kong, Malaysia, Singapore, Vietnam |
| Australia | Sydney |
The homepage map doesn't show Texas or Vietnam, so confirm which sites are owned and which are partners. Headquarters is at 6600 Silacci Way in Gilroy, California, per its site.
What are Rush Order's strengths and limitations?
Strengths
- Technical services for electronics that general DTC 3PLs rarely offer.
- Kickstarter and Indiegogo integrations alongside retail EDI.
- A footprint across North America, Europe, Asia and Australia under one provider.
- A long operating history (fulfillment since 1989) and privately held.
- Recognizable named clients, including Reebok, The North Face, Square, PopSugar and Whoop.
Limitations
- No published pricing, minimums or terms.
- Its own pages list slightly different location sets.
- Very little independent client review data.
- No cold-chain or oversized-freight specialization listed.
Is Rush Order legit? Complaints and reputation
Yes. Rush Order is a long-running, privately held company with a listed Gilroy facility and named clients. Public signals as of September 2026:
- History: the company dates its fulfillment business to 1989 (About Rush Order).
- Trustpilot: we found no Trustpilot profile for rushorder.com.
- News: we found no negative news in the sources checked. Its About page says it was named among the best 3PLs in Australia in 2026; we didn't check that award.
- Clients: named on its homepage and About page.
With little public review data, ask for references in your product category, especially if you need technical services such as flashing or refurbishment.
What are the best Rush Order alternatives?
| If you want… | Consider | Compare |
|---|---|---|
| Lower shipping costs for a US consumables brand (CPG, food, beverage, supplements, beauty, pet) rather than electronics or international nodes | Tondo Fulfillment (Editor's pick): in our experience comparing 3PL quotes, its shipping rates were the lowest we were offered | Tondo review |
| A large multi-node DTC network with US and international nodes | ShipBob | ShipBob vs Rush Order |
| International nodes and hazmat | ShipMonk | ShipMonk review |
| Enterprise US and Europe fulfillment with payments and fraud | Radial | Radial review |
| Cross-border freight plus fulfillment | Flexport | Flexport review |
| Heavy or oversized electronics and equipment | Red Stag Fulfillment | Red Stag review |
Frequently asked questions
Who owns Rush Order?
Rush Order is privately held. It was co-founded by Jim Chapman and Doris Kanemura.
Where is Rush Order headquartered?
Gilroy, California. Its site lists the address as 6600 Silacci Way.
How many fulfillment centers does Rush Order have?
It says 13 locations on four continents, including California, Ohio and New York in the US, plus Canada, the UK, the Netherlands, several Asian countries and Sydney.
Does Rush Order work with Kickstarter and Indiegogo?
Yes. Both are listed integrations, along with Shopify, WooCommerce, NetSuite, Amazon, and EDI to Target, Walmart and Best Buy.
How much does Rush Order cost?
Pricing isn't published; every client gets a quote.