ShipNetwork Review

ShipNetwork is a Las Vegas-based ecommerce 3PL. It was Rakuten Super Logistics, owned by Rakuten, until August 2022, when Devin Johnson bought it from Rakuten Americas and renamed it (PR Newswire). Johnson founded the parcel shipper FirstMile, which Rakuten had acquired in 2019. After the 2022 deal he became CEO and owner of both ShipNetwork and FirstMile, which operate as sister companies (DC Velocity). Terms were not disclosed.

The practical effect is that ShipNetwork is now owner-operated rather than a unit of a large marketplace company, with a parcel-shipping business under the same owner.

Good fit:

• DTC brands shipping nationally that want inventory placed in several regions to cut transit times and zones.
• Subscription box brands; subscription fulfillment is one of its listed services.
• Brands selling into big-box retail that need EDI fulfillment.
• Merchants who care about shipping cost as much as pick and pack, given its KNCT carrier-selection tooling.

Not a fit if:

• You need warehouses outside the US.
• You want to price a 3PL from a public rate card before talking to sales.
• You want your inventory in a single known building. With a distributed network, service quality can vary by site, so ask which facilities will hold your stock.

ShipNetwork doesn't publish pricing. Its homepage and KNCT pages end in "Get a Custom Quote" (Sept 2026).

Fee	ShipNetwork
Pick and pack	Quote only
Storage	Quote only
Receiving	Quote only
Setup / onboarding	Not published
Minimum	Not published
Contract term	Not published
Shipping	KNCT service levels or named carriers (UPS, USPS, DHL), quoted

For distributed fulfillment, ask how inventory is split between nodes and who decides. Also ask whether inbound transfers between centers are billed, and what storage looks like when stock sits in several buildings at once. Those costs don't show up in a per-order quote.

From ShipNetwork's homepage and KNCT pages (ShipNetwork, KNCT):

• Ecommerce order fulfillment, distributed across multiple US centers.
• Subscription box fulfillment and kitting.
• EDI retail fulfillment for big-box retailers, plus freight services.
• Returns management.
• Software: a real-time WMS dashboard (SmartFill), EDI connectivity and custom API integrations.
• KNCT: ShipNetwork's shipping optimization engine, which picks a carrier option at label creation. Service levels are Priority (1–3 days), Expedited (2–5 days), Expedited+ (2–3 days) and Ground (3–8 days).
• Integrations: Shopify, WooCommerce and BigCommerce are shown on its site; the 2022 release also named Amazon, eBay and Walmart Marketplace.

ShipNetwork also claims a 97% client retention rate and an 8-year average client relationship. These are provider claims and can't be checked independently.

Strengths

• A distributed US network: the 2022 list covered CA, GA, TX (two), NJ, IL, CO, NV (two), NY, UT and PA.
• Built-in shipping optimization (KNCT) and a sister parcel business under the same owner.
• Services cover DTC, subscription, retail EDI and returns.
• Owner-operated since 2022, rather than a non-core unit of a marketplace.

Limitations

• Quote-only pricing, with no published minimums or terms.
• The current facility count isn't published on its site, so the 2022 list may be out of date.
• US-only.
• Few independent reviews, and older complaints cite integration failures and support problems.

Yes. It's an established operator whose ownership change was reported in trade press. Public signals as of September 2026:

• Trustpilot: 4.2 from 7 reviews, 71% five-star and 29% one-star, and none in the past 12 months. The profile was merged with the former Rakuten Super Logistics listing. Two 2021 reviews complained about a failed Shopify integration, unresponsive support and warehouse quality. The October 2024 reviews praise onboarding, accuracy and support, and ShipNetwork's replies point to the change in ownership (Trustpilot).
• News: coverage of the 2022 acquisition is factual deal reporting; we found no negative news in the sources checked (DC Velocity).
• Self-reported: a 4.9-star average rating and 97% retention appear on its homepage, but the source of the rating isn't given.

With so few independent reviews, ask for references from clients whose inventory sits in the same centers you'd use.

If you want…	Consider	Compare
Lower shipping costs for a US consumables brand (CPG, food, beverage, supplements, beauty, pet), with two-coast coverage and month-to-month terms	Tondo Fulfillment (Editor's pick): in our experience comparing 3PL quotes, its shipping rates were the lowest we were offered	Tondo review
A larger network with 50+ centers, including outside the US	ShipBob	ShipBob review
Port-adjacent warehouses backed by a large logistics group	Ryder E-commerce	Ryder E-commerce review
Multi-node plus international nodes	ShipMonk	ShipMonk review
Subscription box specialists	Several	Best 3PL for subscription boxes