ShipBob vs Flexport
Quick answer
Pick Flexport if you import your goods and want freight forwarding, customs, FBA and Walmart replenishment, DTC and B2B fulfillment on one platform. Pick ShipBob if your priority is DTC fulfillment across a published, multi-country network (50+ centers, its claim) with branded packaging and a stronger reputation signal: ShipBob holds a 4.0 on Trustpilot (1,083 reviews) vs Flexport's 2.6 (157 reviews), Sept 2026. Both quote pricing per client.
Key takeaways
- Flexport's fulfillment network came largely from Deliverr, bought with Shopify's logistics business in May 2023.
- ShipBob publishes its warehouse locations; Flexport doesn't publish a facility count on its fulfillment page.
- Flexport handles freight forwarding and customs; ShipBob doesn't operate as a freight forwarder.
- Both say their software is free for customers.
- Flexport's Trustpilot reviews cover the whole company, including freight, not just fulfillment.
ShipBob at a glance
| Headquarters | Chicago, IL |
|---|---|
| Warehouses | Chicago metro (Aurora, Bolingbrook, Elwood, St. Charles, Yorkville), IL · Kenosha / Twin Lakes, WI · Dayton / Budd Lake / Jackson / Trenton, NJ · Bethlehem / Wind Gap / Levittown / Reading, PA · Atlanta metro (Duluth, Buford, Fairburn, Conyers), GA · Chattanooga, TN · Dallas-Fort Worth metro, TX · Inland Empire / Carson / Rancho Dominguez, CA · Reno / Las Vegas, NV · Phoenix, AZ · Toronto area / Vancouver, Canada · Manchester / Birmingham / Kettering / Oxford, United Kingdom · Netherlands · Spain · Sydney / Melbourne, Australia |
| Specialties | DTC, B2B / wholesale, Retail EDI, Amazon FBA prep, TikTok Shop, International, Kitting, Returns |
| Integrations | shopify, amazon, bigcommerce, TikTok Shop, netsuite, sps commerce, klaviyo, gorgias, aftership, loop returns |
| Order minimum | Not stated on pricing page |
| Published pricing | Quote only |
| Contract | Not published |
Sources: shipbob.com, shipbob.com, shipbob.com (checked 2026-09-27)
Flexport (eCom & B2B Fulfillment) at a glance
| Headquarters | Not published |
|---|---|
| Warehouses | Not published |
| Specialties | DTC, B2B / wholesale, Retail EDI, Amazon FBA prep, Returns, International |
| Integrations | shopify, amazon, walmart |
| Order minimum | Not published |
| Published pricing | Quote only |
| Contract | Not published |
Sources: flexport.com, supplychaindive.com (checked 2026-09-27)
Is ShipBob or Flexport better for my brand?
| ShipBob | Flexport | |
|---|---|---|
| Core business | 3PL + WMS | Freight forwarder + fulfillment |
| Network | 50+ centers (claim), locations published | Not published |
| Countries with sites | US, CA, UK, NL, ES, AU | US (per our dataset) |
| Import / customs | No | Yes |
| FBA / WFS replenishment | FBA prep | FBA and WFS replenishment |
| DTC + B2B | Yes | Yes |
| Integrations | Shopify, Amazon, BigCommerce, TikTok Shop, NetSuite, SPS Commerce and more | Shopify, Amazon, Walmart; 60+ retail integrations |
| Software | Free | Free |
| Pricing | Custom quote | Quote |
| Trustpilot (Sept 2026) | 4.0 (1,083 reviews) | 2.6 (157 reviews) |
Verdict: Flexport for importers who want one vendor from factory to customer; ShipBob for DTC-first brands that value network transparency and branded fulfillment.
Where does ShipBob win?
- Transparency: a public locations page and a pricing page that lists standard vs extra fees.
- International fulfillment sites in Canada, the UK, EU and Australia.
- DTC tooling: Klaviyo, Gorgias, AfterShip and Loop Returns integrations, plus TikTok Shop.
- Reputation signals: higher Trustpilot score on a larger sample.
Where does Flexport win?
- Freight and customs: freight forwarding with shipment tracking across modes and customs tools, so inbound containers flow straight into fulfillment.
- Marketplace replenishment: FBA and Walmart WFS replenishment built into the same platform.
- Retail breadth: 60+ retail integrations and API/EDI connections to ERPs.
- Shopify relationship: Flexport became Shopify's official logistics partner after the 2023 deal, and Shopify holds a 13% stake.
How do ShipBob and Flexport pricing differ?
Neither publishes fulfillment rates. ShipBob's pricing page lists implementation, receiving, storage and pick/pack/ship as standard categories, with extras for kitting, B2B/EDI, custom packaging and returns. Flexport says its platform is free and it earns money on logistics services; fulfillment is quoted after a demo. Some Flexport Trustpilot reviewers report new monthly charges and account-closure fees, so ask both providers for recurring, minimum and exit fees in writing. If you import, ask Flexport to quote freight and fulfillment separately so you can compare the fulfillment piece with ShipBob's.
How do their reputations compare?
As of September 2026: ShipBob has a 4.0 on Trustpilot (1,083 reviews) with complaints about fulfillment errors and peak delays. Flexport has a 2.6 on Trustpilot (157 reviews), split roughly between five-star and one-star, with complaints about inbound delays, lost or damaged inventory and fees. See the ShipBob review and Flexport review.
Frequently asked questions
Is Flexport the same as Deliverr?
Deliverr is now part of Flexport. Shopify sold its logistics business, including Deliverr, to Flexport in May 2023.
Is ShipBob or Flexport better for Amazon sellers?
Flexport if you import and want FBA and WFS replenishment with freight; ShipBob if you want FBA prep plus a larger DTC network.
Does ShipBob do freight forwarding?
ShipBob's sources checked here don't list freight forwarding; it focuses on fulfillment, B2B/EDI and FBA prep.
Which publishes more about its network?
ShipBob publishes a locations page by metro. Flexport's fulfillment page doesn't list facilities.